Frequently Asked Questions

Orders

How do I place an order?
Simply choose the product, select the size, and click "Add to cart". Follow the checkout steps to complete your purchase.

Can I change or cancel my order?
Orders can be changed or canceled up to 24 hours after purchase. After this period, the order may already be in processing. Please contact us as soon as possible.

How do I know my order has been confirmed?
You will receive a confirmation email once payment has been successfully processed.

Shipping

What is the delivery time?
The estimated delivery time is 7 to 15 business days after payment confirmation, which may vary depending on the destination.

How can I track my order?
After shipping, you will receive an email with the tracking number to follow your order in real time.

Do you ship worldwide?
Yes, we ship to Portugal and worldwide.

Products

How do I choose the right size?
Each product has a size chart available on the product page. We recommend checking the measurements before ordering.

Are the products premium quality?
Yes. At Nord, each item is rigorously selected to ensure comfort, durability, and a flawless look.

Returns

Can I return a product?
Yes, we accept returns within 14 days of receipt, provided the product is in perfect condition, unused, and with original tags.

How do I initiate a return?
Contact us through the contact page with your order number and the reason for the return. We will guide you through the process.

Payments

What payment methods are accepted?
We accept major payment methods: credit/debit card, PayPal, and other methods available at checkout.

Is it safe to pay at Nord?
Yes. Our store uses SSL encryption, and payments are securely processed by Shopify Payments.